Directv Installer Tool List

Here's your one-stop shop for handy information about your DIRECTV service. See your channel lineup, Regional Sports Networks available in your area, remote control codes, online tutorials and more. DIRECTV and DISH are the best satellite TV providers, but who's #1? Our experts compare packages, prices, and the Genie and Hopper DVRs.

Many people rely on technicians for their satellite dish needs. However, having the right tools on hand may help to prevent costly repairs and wait time. Not all tools are made equal and neither are satellite repairs.

In many cases, it takes a specific tool to work on a specific component of your satellite dish system, even for minor repairs such as making minor adjustments. Just as there are specialized tools for working on automobiles, there are specific tools for satellite dishes. If you are a do-it-yourself type of person and want to maintain your own satellite dish, these tools are made for that purpose. While these tools are approved by the DISH Network, many of them are multipurpose and can be used for other home projects as well.

Purchasing these tools can be as simple as a quick visit to a major home improvement store, hardware store, on online retail portal. You can also save time and money by spending a few minutes perusing eBay for the tools you need. Top Satellite Dish Installing or Repairing Tools Surprisingly, some of the tools most people already own can be used for installing or repairing satellite dishes.

A drill, Phillips-head screwdriver and hammer are in most homes and used commonly on home projects. If someone is comfortable with these tools, they are most likely able to install or repair their own satellite dish.

Many satellite companies have an approved list of tools that are referred to for do it yourselfers and technicians alike. Research shows that many tools are similar to others, and it is truly user preference as to which manufacturers are chosen. Additionally, some tools have been combined into one, making it easier for the user to utilize. The following are some of the top mentioned and heavily utilized tools when installing or repairing satellite dishes.

Tips for Installing or Repairing Satellite Dishes Next to having the correct tools, the most important item for a successful satellite installation or repair is having the proper instructions for install. Once the satellite dish has been purchased, the installer benefits from reading the instructions prior to the day of install. Doing so ensures that the installer has the appropriate tools on hand for the project. Doing so also helps the installer prepare for the task and have an understanding of the order of tasks. Once the instructions have been read, and the installer feels confident about the task, it is time to assemble the needed items. Lining up the tools in the order they are used is a great way to help the installer be prepared, and saves time during the install and/or repair. It may also be a great idea to have a second person nearby to assist with the instructions, tool selection, and holding the dish while installation is taking place.

Other Necessary Items for Successful Satellite Installation or Repair In addition to the basic tools typically found in homes, some other items may come in handy. These, however, may not be imperative to have for the successful install or repair. An angle finder may assist in correctly aligning the equipment and ensuring accuracy. IGaging is one company that offers many products, including angle finders. Additionally, having an adjustable wrench can be beneficial for those difficult sized nuts and bolts and eliminates the need to locate the correct sized socket.

Irwin adjustable wrenches are a solid and dependable tool. Cable is imperative when installing any type of media. Most of the above tools work with a variety of different cables, and the type of cable used depends upon the type of satellite dish being installed. CommScope RG-6 cable and CommScope Dual RG-6 cables are both used in the installation of satellite dishes. When using just one receiver, the RG-6 cable has enough bandwidth; however, for more, the Dual RG-6 cable is the better choice due to having a higher bandwidth for increased data transmission. Lastly, the installer requires telephone cable as the receiver needs to be connected via the phone line. How to Buy Satellite Installation Tools Purchasing the installation and repair tools can be done with some research.

Knowing what the tools are and understanding how they are used is instrumental to correctly completing the task. Specialty brick-and-mortar and online stores carry the items. However, spend a few minutes online and many buyers reach, where they can usually purchase the equipment at a reduced cost. Any user can make purchases from eBay once they are registered. To find the correct tools, simply type a product into the search box and the next page brings up the results. From that page, the buyer can navigate by utilizing the category buttons.

Look for top rated sellers as they have had hundreds of transactions and typically have high ratings from previous sales. Take a moment to ensure that the product is desired, as once a commitment is made, it is considered a contract and some sellers do not offer returns. Conclusion Satellite dishes are common in our world. People love the tremendous choices of channels and the ability to watch something entertaining 24 hours per day. Abrir Archivo Encriptado Pdf To Jpg on this page. Many people choose to install their own dish to save money. However, if it is not installed correctly, it could actually cost the homeowner more in the long run.

Be completing some research into installation and purchasing the right tools, the homeowner can be successful with their installation. Spending some time to learn how the tools work also goes a long way into making a successful project. Once research has been compiled, making a plan to move forward with purchasing the correct equipment is the best start to enjoying a perfectly installed satellite dish.

Knowing how to use those tools goes a long way when the dish needs repairing.

After AT&T bought, we wondered if DIRECTV would become more like AT&T’s U-verse TV, which is. Luckily, DIRECTV still looks and acts like DIRECTV. It’s arguably the best TV service out there, despite having what might be the most mind-boggling price increase. If you can handle the two-year commitment, DIRECTV delivers one of the best TV experiences. It carries the, which you can’t find anywhere else, and DIRECTV’s Genie DVR is easily one of the three best TV service DVRs. We’ve also tried the rest of DIRECTV’s equipment, and we learned things we wish we knew before getting it. Not long ago, changed its pricing to make it easier to understand—at least that’s what DIRECTV claims. It used to be that DIRECTV, like every other pay-TV service, would tack on a bunch of nonsense fees to the monthly service charge (DVR fee, receiver fee, etc.).

The good news is that’s no longer the case: is “ALL INCLUSIVE.” That means the price you see online is the price you pay. For the most part, we found this to be true, so we have to hand it to DIRECTV for no longer badgering customers with fees and more fees. However, DIRECTV still does something we simply don’t understand—it increases the monthly service charge halfway through the two-year contract. Keep in mind service doesn’t change halfway through the two-year contract, but for some reason the price does. For example, if you go with the package, the monthly service charge is $55 per month for 12 months.

We think that’s an excellent price for what you get (150+ channels, a DVR, and up to three receivers). But after the first 12 months, the monthly service charge for that same package goes up to $98 per month. That’s how it works with every DIRECTV package: you pay one price the first 12 months, then a different, higher price for the remaining 12 months. To be fair, every TV service loves surprising customers with price hikes, but DIRECTV just might be the biggest offender. Don’t get us wrong, though—we still think there’s plenty to like about DIRECTV. We’ve harped on DIRECTV’s price increase long enough, but we should point out the first 12 months of pricing are actually quite good for what you get. The all-included price gets you the excellent and up to three receivers for no additional charge.

That means you can set up four TVs with DIRECTV service starting at $50 per month. In the home where we tested DIRECTV service, we loved having four TVs connected for one obvious reason: we didn’t have to share a TV. We do think it’s odd that if you only plan on connecting two TVs, you still pay the same price as someone who connects four TVs.

If you’re going to set up between one and three TVs, good luck trying to negotiate a lower bill (we tried). Despite the odd pricing tactics, offers so much to watch that it can be overwhelming. It can be hard to decide on a TV package, especially if each carries. If you’re the type who has to have to have every single channel, then the choice is easy: go with the PREMIER package. Of course, because it has every channel, it’s also the most expensive package.

If you’re more like us and just want to keep up with popular shows so you can join in on water-cooler conversations, we recommend the package. It carries the cable channels most people watch 1—ESPN, USA, AMC, TBS, TNT, Discovery Channel, FX, etc.—so you can keep up with must-watch TV, like Walking Dead, Better Call Saul, Suits, American Horror Story, Teen Mom, and more. There’s so much to watch with 150+ channels that just trying to decide can be a challenge. There are so many channels—and so many we’ve never even heard of—that we don’t blame you if you feel overwhelmed by DIRECTV’s selection. But if you’re the kind of person who wants to know every single channel available in a given package, you can head over to the to find listings for every single channel. We feel confident in our recommendation of the package, which should work for most people, but if you’re a sports hound, you might want to look at some of the niche sports channels included in the higher-up packages.

(We’re fine with just watching highlights on ESPN.) Also, if you’re a movie fanatic, the top DIRECTV package, PREMIER, has about a dozen HBO channels, the STARZ Super Pack (STARZ and Encore channels), another dozen SHOWTIME channels, and a handful of Cinemax channels. It’s pretty much a luxury movie package for cinephiles. I want my MTV—in high definition. If you don’t like watching TV or movies in standard definition (SD), offers more high definition (HD) channels than any other TV service we’ve reviewed. To compare, DIRECTV lists more than 200+ channels in HD, while DISH lists only 105+ channels. Finding how many HD channels you can get in each package is a little more complicated, but the lowest package () includes 50+ HD channels. Both DISH and DIRECTV carry many of the same popular channels in HD (e.g.

ESPN HD), but again, it depends on the TV package. You can check the to find out what DIRECTV channels are in HD.

Equipment and features DIRECTV’s equipment is easy to like because it doesn’t get in the way of watching TV. We tested DIRECTV’s service with the (model HR54), and it worked just as it should, which is to say we had easy access to more movies and shows than we could ever possibly watch. The menus were simple enough to navigate, and after the initial setup of the DVR and remote, we were binge-watching in no time. The actual remote and DVR are pretty nondescript (see photo). The remote, like the rest of DIRECTV’s interface, feels easy to use. For example, we couldn’t bother to remember 99% of channel numbers, so if we wanted to check what games were on, we just went to the menu and selected SPORTS.

DIRECTV’s equipment (and interface) doesn’t feel as exciting as, especially when it comes to sports, but we almost always found the channels we were looking for. (Most of the time, we were trying to find movie channels or ESPN.).

When testing the, we wanted to find out how well it could handle recording all the shows on our must-watch list. We’re happy to say we didn’t miss recording a single show, even during the very crowded Sunday night prime-time schedule. The Genie can record up to five shows at once, so we didn’t sweat missing out on anything. The Genie also boasts a recording capacity of 200 hours in high definition (HD) or 800 hours in standard definition (SD), so it was more than enough for us. The only thing that really hogged up the DVR was when someone decided to record what seemed like every episode of Law & Order SVU, which we’re pretty sure is always on.

We didn’t stop with just testing out the Genie DVR: we also got our hands on the Genie Minis (receivers you need to connect additional TVs). The Minis are quite small (see photo), and wireless models are also available at the same price ($7/mo). We didn’t notice any difference when using a Genie Mini compared to the Genie DVR, and we quite liked the ability of starting a show in one room and moving to another to finish it.

The only thing we really worried about with DIRECTV equipment turned out to be the satellite dish. Actual satellite dish wasn’t as big an eyesore as we imagined (see photo), but it still needs to be put somewhere, so make sure it’s in the right place. We say this because we happen to live where it snows, and we made the mistake of putting the satellite dish where it wasn’t easy to access. So it snowed and we lost signal. Turns out if you put it close enough to reach with a broom, you can take care of the snow and get back to watching TV.

This is a mistake we made that you can learn from—do what you can to make sure you can easily reach the satellite dish. If you happen to live in San Diego or somewhere else with perfect weather, you don’t need to worry about a thing, except for sitting back and enjoying some cool DIRECTV features. Going back in time to watch TV We’ve all tuned in late and wished we could restart a show. Turns out has made this possible.

If you can’t guess, we think the aptly named RESTART feature is pretty cool. It’s included at no charge, but there is a downside: it’s available only on limited channels.

Another DIRECTV feature that grabbed our attention has a somewhat similar concept: the 72 HOUR REWIND. The feature allows you to go back up to three days to check out a show you missed. It comes in handy when we hear people talking at work about a TV episode we missed the night before. However, like the RESTART feature, it’s not available for every channel. To our surprise, delivered a pretty solid customer service experience. Without disclosing who we were, we pestered DIRECTV numerous times over a period of seven days.

The service we received was almost always helpful. For example, when we asked how many HD channels were in the SELECT package, the representative responded with not only an answer, but also a PDF document with the complete listing of the channels in the package, including local channels. And the representative gave us time to review the document, which we appreciated. Other company representatives we contact typically continue with a sales script or question without hesitation. To be fair to others we’ve heard from who’ve had negative experiences, we may have had luck on our side—at least most of the time. There were other times when a DIRECTV representative would try to sell or upsell us after we asked about packages, channels, etc., but none were too pushy.

Also, when we asked representatives to explain fees, they usually gave us clear, no-nonsense answers. Overall, we can say our experience with DIRECTV was positive.

We’re not sure if customer service will take a hit as a result of the AT&T and DIRECTV merger, but time will tell. What others say about DIRECTV We think the American Customer Satisfaction Index (ACSI) is one of the best sources for unbiased research on customer satisfaction, and it rates DIRECTV as third in the entire television service industry 2—but that’s not necessarily a great thing. TV service as a whole is known for poor customer satisfaction, so being third in an industry that could be better is nothing to brag about. FAQs Q: Where is DIRECTV available? Because DIRECTV is satellite TV service, it’s available nationwide. Q: Which DIRECTV package should I get?

We recommended the package because of its channels and low price. If you want to compare DIRECTV packages side by side, you can go. Q: Which DIRECTV package has ESPN?

Every DIRECTV package has ESPN except the package. Q: Which DIRECTV channels are in 4K? DIRECTV has a 4K channel with 24/7 programming (channel 104), a Pay-Per-View 4K movie channel (channel 105), and a 4K event channel (channel 106). Hello Frank, Thanks for reaching out to clarify! The current package prices DO include all equipment AND advanced receiver service fees for up to 4 rooms (A Whole Home DVR + 3 additional receivers). This promotion ends 7/16/16.

Our post will be updated to reflect this and other changes accordingly as they come. The FCC and cable companies are in dispute over DVR/Receiver rights. Promotional offers (specifically equipment pricing) across many brands have changed as a result.

In essence, the FCC wants to allow for expansion of competitive third-party devices, whereas the cable companies prefer to have more control with proprietary equipment, citing both technical and intellectual property concerns. This is a complicated issue and there is much debate, so we expect to see these sorts of pricing and packages changes to continue. With that in mind, I’d recommend following our social media accounts for the latest on news like this: Facebook: Twitter: @reviews_org -Trevor •. I like directv overall, way better value than cable. However, if you are an NFL fan, this is where you need to keep reading. I signed up at the end of the 2015 NFL season.

Was automatically signed up for the season even though I didn’t want to because there were fewer than 5 games left. I was told I would get a huge discount for the 2016 season because of this.

Low and behold, the max the nfl/directv supervisor person would give me was 20% off, which meant instead of $270 for the entire season, it would be $216. That is not good enough for me since I missed almost the entire season. Bottom line, don’t get directv during NFL season (aug-december), otherwise you will get screwed over, and not get your first season free promotional discount. Completely pissed offHonestly, if there is something better out there, please tell me, because I’m done. We feel your pain. We’ll add the heads up about signing up during the NFL season to our review.

It’s a bummer, but If you want the NFL Sunday Ticket there’s nowhere else to get it but DIRECTV. It seems each year we hear it may no longer be exclusive, like the NBA League Pass, but until that happens it’s a daydream for football fans. If you’re looking for an alternative to DIRECTV, we’d recommend DISH.

We rated DISH higher than DIRECTV, and if you select a DISH package with ESPN and the NFL Network (yes, it’s available on DISH), you probably won’t miss any NFL games. We checked the broadcast schedule for the 2016-2017 NFL season, and most, if not all, games are broadcast on NBC, FOX, CBS, ESPN and the NFL NETWORK. Of course, NBC, FOX, and CBS are major networks, so they’re included with any package.

If you have those five channels and DISH’s Hopper DVR, which can record up to 8 channels at once, you’re covered if they’re multiple NFL games on at once. Also, for this upcoming season, Twitter will be live-streaming all Thursday night NFL games. Hope this information was helpful. If you have another question, let us know.

Thanks for telling us what you think about the NFL Sunday Ticket, and again, we’ll be sure to make a note of it in our review. Hello, Wireless Genies are a great way to get to “hard to reach” areas of your house, but they do come with the possibility of interference. Many prefer the wireless system for the “clean appearance” or to avoid drilling holes into their walls. Video quality is essentially equal between wired and wireless. Wireless Genie boxes may have a $99 wireless set-up fee.

According to DIRECTV, baby monitors could potentially cause interference, especially with remotes in RF mode. The baby monitor affects the remotes communicating with the Mini Genies more than the receivers themselves. In other words, your television signal should be fine regardless of the monitor, but you may run into trouble when using the remote to change channels, volume, etc. A wired baby monitor connection would not affect the signal. Hope this helps, thanks for your question! Definitely a useful tidbit for parents looking into DIRECTV and other TV services.

We are very disappointed with Direct TV. I ordered 5 receivers for our vacation home.

Was never told during the 45 minute ordering process anything about only being able to watch 3 tvs at a time. I pay for 5 receivers but can’t use but 3.

We were told by the installation guy that we could watch 4 at a time. Come to find out you can only watch the main box and 3 minis ant a time, so when everyone goes to bed at night, (4 bedrooms) one can’t get service. This should have been explained. We will be switching over our home account and vacation home providers tomorrow.

And the customer service, unless you are ordering new services is awful. Hello Angela, Just to clarify, you have 1 Genie + 4 Minis, right? Assuming your Genie is a “main room” (living room/entertainment room/etc) and then each of the 4 bedrooms has a Mini Genie.

We found this information from DIRECTV’s FAQ section: “Genie can provide full HD DVR functionality and DIRECTV programming to up to eight connected TVs. However, only four TVs—including the TV connected directly to Genie—can show live or recorded content at the same time. If you expect to have more than four TVs in use at the same time, we recommend using HD DVRs for those extra TVs to ensure the best entertainment experience.” and then in the fine print: “In a Genie Whole-Home HD DVR setup, you and your family can watch live or recorded programming on four separate TVs at the same time.” So if that is the case, one of the bedroom TV’s would have to have its stream coming directly from the main Genie HD DVR running at the same time, otherwise you would have to order another HD DVR for direct programming. It’s unfortunate that you’ve had to go through the hassle already, but if you plan on staying with DIRECTV, our advice would be to clarify exactly what you need with a DIRECTV sales agent specifically regarding bedrooms and receivers, see if they’ll replace the current system with one that allows for individual watching in every bedroom.

And we always recommend printable/savable records of your order. If you don’t stay with DIRECTV, we’d be curious as to what provider you went with and why, so keep us in the loop, please!

I was a blind fool using Direct TV. I had the basic package for $39 then after one year it went to $70 I asked to reduce the price and they did for 2 months only then back to $70. The basic was a complete joke. It’s without a doubt the worst package there is with just a few channels. I just switched to xfinity I now have 3 times the amount of channels. I have channels I never heard of even the Sun channel for $39 and this is not a package.

This price will NEVER go up. DIRECT TV IS COMPLETE GARBAGE AND A HUGE RIPOFFF. AND YOU HAVE A CONTRACT. Use your head people!!!

I asked direct tv if they could give me a better deal on the crap package I had and they said no. They didn’t even offer me anything else. I said well I am going to call xfinity and order there service and the Direct tv representitive said ok I will connect you with the department to have the equipment sent back. They figure they ripped me off long enough so we were all good. These morons should be coming to my house and getting that dish off my roof and patching the holes is what these a******* should be doing!! After 3 attempts at installation, I’m giving up on DirecTV. On 1st attempt installer refused to install dish.

2nd attempt no installer showed up because supposedly the installation was rescheduled by the system without informing me. On 3rd attempt, even after receiving confirmation calls and texts including a specific install time, no one showed. Customer service refused to escalate my issues to management to get resolved and I’m not wasting another day waiting for no one to show! This has been the worst “customer service” experience I can remember! Published review 8/18/16 DO NOT TRUST THIS COMPANY! They will tell you anything, will not note your account with any facts about your call, lie to you, promise you things they don’t deliver, insist on overcharging you, won’t acknowledge dates that are supposed to be entered into the notes of your account, and consume your time. DON’T BE FOOLED, DIRECT TV IS A CROOKED COMPANY!!

Never in my life have I been so deceived. I was sold a bunch of lies, prices and services I was promised were doubled. An AT&T representative went over my bill in May, 2016 and convinced me to bundle products of phone, internet, tv for a price of $89.99 per month. My service started on May 27. I was deceived when the installer told me that I wasn’t actually getting high speed uverse because my house was too far away from the central office, instead it was a faster DSL plus I was losing my landline and phone would now be going through my internet. I wasn’t happy about that. It’s more secure for a landline to be used as that is not connected with electrical outages.

I should mention I used to be a customer service rep and knew all about the ins and outs of that job helping people establish residential service. I received 33 commendations in 2 1/2 years from very happy customers. Direct tv promised a tv network that I didn’t receive which I noticed wasn’t recording to my DVR each time I tried to record a program. I called June 24th and was advised that network wasn’t part of my package and would cost me another $20/mo. I was very upset and shocked. I wanted to terminate my service.

(you can terminate this contract within the first 30 days and leave without a termination fee, but they didn’t allow that, and I didn’t know this at the time) The next day, June 25, I spoke to the retention department of AT&T who said they adjusted my charges and that I would indeed get the network I wanted and was promised at no extra charge for the duration of my 2 year contract. I was very pleased. However, this didn’t happen.

4k Video Downloader Mac Serial Number. I was charged $161 on my next bill and charges were doubled from what I was promised in the bundle I was sold. After countless calls, I was told I would be charged an early termination fee if I disconnected. I contacted 7 On Your Side. They said they could help me and knew connections in the escalation department, but that they couldn’t do this until a week later, 8/12/16. In the meantime, I made more calls. Eventually, I spoke to a manager from the escalation department yesterday who called me and again insisted I would be charged $420 ETF (early termination fee) but I proved to her that I had called before 30 days were passed to try and cancel and was directed to the retention department. She was horrible, didn’t do her homework to study the notes on my account, made me repeat things so many times, didn’t listen, was talking as if from a script, offered me a $50 reduction from the termination fee, then a $100 reduction and I said NO, don’t waste my time and after more time, she finally offered me to exit without fees.

My service was disconnected after 8 hours, though she said it would be done immediately. In the morning, I got an email from direct tv that a charge of early termination would be on my last bill. I called this morning to find out she never noted my account with the facts that she promised no ETF. This has been one nightmare after another! Don’t be fooled. Don’t get involved with Direct TV. They are the worst Crooks ever!

Thanks for letting us know Nomi, Sounds like you had a rough experience. You definitely did well to push back, and it’s very unfortunate that no notes were made of your interactions. Perhaps if you make another call you could directly ask for a copy of your account notes? We definitely recommend getting any promises made in writing, or if nothing else, making sure you get the agent’s name and keeping a personal transcript. Out of curiosity, what other services are available in your area?

DISH offers TV service nationwide, and is DIRECTV’s competitor. You might let them know your situation and see if they would be willing to “earn” your business.

Otherwise, Comcast is the nation’s largest cable provider and my family’s been happy with our service for years, especially with the X1 DVR upgrade. Plus, they have no-contract options so you can pull the plug anytime without cancellation fees. We hope your current issue is resolved soon! ATT/DIRECT TV IS BY FAR THE WORST COMPANY I HAVE EVER EXPERIENCED IN MY LIFE. I HAD INTERNET SERVICE FOR A FEW YEARS AND NO REAL ISSUES, BUT IN JANUARY I DECIDED TO AD DIRECT TV TO MY SERVICE. (BIG MISTAKE) FIRST OFF I HAVE NEVER BEEN ABLE TO LOG INTO MY DIRECT TV ONLINE/ APP BECAUSE THE SAID I NEEDED TO LOG INTO IT WITH ATT, SO I LONG INTO ATT AND NOTHING ABOUT DIRECT TV SHOWS UP. I WAS ON THE PHONE FOR 4 HOURS TRYING TO FIX THIS AND 8 MONTHS LATER IT HASNT BEEN FIXED.

NOW WHEN IT COMES TO BILLING THEY ARE A SPECIAL KIND OF STUPID. MY ATT IS DIRECT DRAFT NO PROBLEM, MY DIRECT TV SHOULD BE. WELL EVERY MONTH I HAD TO CALL AND PAY BECAUSE THEY WOULD CUT IT OFF. I WOULD CALL AND PAY DIRECT TV, SOMETIMES THEY WOULD SAY I HAD TO PAY ATT. WELL AFTER 6 MONTHS THE CANCELED MY SERVICE. I CALL AGAIN AND THEY SAY I OWE THEM LIKE $350 I SAID MY BILL IS ONLY $89.

THEY SAID I HAVENT PAYED IN 3 MONTHS, SO I CALLED ATT AND THEY SAID DIRECT TV OWED ME A $80 CREDIT. SO I CALLED AND THEY TOLD ME YES THEY DO AND THEY CUT MY SERVICE BACK ON AND I AGREED TO PAYING $200 TO HAVE SERVICE BACK ON (WHY I DONT KNOW JUST TO GET PAST ALL THE BS) WELL APPARENTLY THE CREDIT WAS NEVER APPLIED AND NOW I HAVE A COLLECTION AGENT CALLING SAYING I OWE $500 AND ATT SAID THEY SHOW MY SERVICE AS STILL CANCELED WHEN I HAVE BEEN WATCHING MY DIRECT TV FOR A MONTH.

That’s sounds terrible We don’t like having to deal with customer service either. If it’s any help, we recommend using online chat. That way you have records of what a representative told you, and you can also put a movie on or enjoy a drink while you chat. (We think it’s better than holding a phone to your head for an hour) Let us know what happens. We imagine things are getting messy as AT&T tries to bring DIRECTV and U-Verse services (TV, internet, etc) together. Also, do you have other options for service in your area?

Being an x Att employee I know what is expected out of the customer service reps. I’m not sure how Direct TV’s was before the buy out but I have to say the customer service now with Att is terrible and I’m so very disappoint with how Att is letting this happen.

If I’m going thru this so are alot more customers and I’m sure they are loosing many. I had recieved a brochure in the mail “join now and recieve a 200 visa gift card” moving to the area it sounded good.

Could use the gift card for a number of things needed for the new place. I called Monday and got a rep in USA that spoke english and was very nice and talked me thru it all and took $24.00 from me, which I know they ran a credit check (which by the way should have told me they were doing that) and no problems with the gift card, got me on a decend package. Then transfred me to “installation” no way was it. The guy got on the phone and was eating he put me on hold for 8 mins. And no music, I had no idea where I was transfred because he never addressed the call as Direct TV or Att, not even his name or dept. After 8 mins.

He came back on (done eating) and said he could install tomorrow. By the way I told the first lady next week Friday. So I had to explain no next week Friday and he put me on hold again for another 5 mins. Came back on and confirmed installation date, This all took about an hour. I recieve an email stating by order was canceled. I called the toll free number and got some guy overseas who I couldnt understand and had to keep asking him to repeat himself slowly. He couldnt tell me why my order was canceled.

Confirmed that he could place another order same everything and gift card, installation date etc.I placed the order and he wanted another $5.00 I told him I did not want another credit check, well they did it again. Got transfrd to another dept “installation” again, no music nothing. Installation date came and the tech was very nice and all went well.

One month later I called asking for my gift card(we all know where this is going), another overseas person, call back in one week. I called back and did get a english speaking rep in the USA very nice said I should hear back by friday. I now go back another week later and did get another english speaking USA rep that put a rush on my concern. I just got off the phone from another overseas rep that i couldnt understand and first started out with “I’m so sorry but we cant do anything because the order didnt have a gift card on it” Of coarse I’m extremely upset and told him to cancel the service because Direct TV broke the contract not me.

He came back with “well I can give you a 100 credit on the account”. No way I still told him to cancel, thats NOT what the brochure said and I’m looking at it.

He again came back with “well I can give you a 200 credit on the account”. So why is it that a new customer has to go thru all this treatment and why do I even have to wheel and deal for my gift card?

I can not reccommend the service to anyone and I personally am very dispointed that Att would allow this treatment to customers. I love the channel options you have, and the ability to get Sunday Ticket, but, I am seriously considering leaving Directv when my contract runs out next year. The Genie and mini-genie are TERRIBLE!

Both freeze up on me at least once a week, prompting me to reset them at least once a week. I have had the Genie replaced twice, and the mini replaced once. That has been since June 2016. I never thought these words would leave my lips, but, the DVR for Time Warner Cable is 5 times better than the Genie and Mini Genie.

That is really sad •. Hey Jen, thanks for your thoughts! Out of curiosity, do you know which versions of the Genie and Genie Mini you have?

It’s unfortunate that you’ve had to replace them multiple times without improvement, but perhaps if you clarified which model numbers have not worked, they would have an alternative? There is also the possibility of opting for a third party DVR if you’re happy with all other aspects of service. We’d recommend contacting DIRECTV with your model number information and see if there’s anything to be done in the way of 1) absolutely ensuring you don’t run into the same problems with replacements, or 2) providing your service at a reduced rate since you will be not using their equipment anymore. Let us know what you decide to do!

I never write reviews on anything, but my experience with DirecTV was so horrible that I feel obligated. I moved from North Carolina to Ohio and decided to try DirecTV. After installation I never had any channels. I called 3-4 times and they sent someone out twice and they never fixed it. Finally after 3 months of not having cable and calling multiple times they finally realized my zip code in their system was for north carolina and not ohio which was why I was not getting service. I offered them an opportunity to fix it by refunding those months and giving me the package at the price promised but they wouldn’t do it so I cancelled my service.

Of course they tried to give me an early cancellation fee ($420) which is the most absurd concept in this scenario. I had to spend over 2 hours on the phone with supervisor after supervisor in order to get my cancellation fee waved and to get refunded for the 3 months I wasn’t receiving cable but for which I was still paying.

Oh and of course despite all of that they still sent me a bill for early cancellation which I again had to call and spend more than an hour again trying to get it resolved, which it still isn’t. I’ll be writing a review a day until this is resolved.

I would give this a 1 star. For those of you who are used to cable, don’t switch. First, logically speaking, you would think when you buy an “upgraded” package it would contain the same channels as the cheaper package, only get more channels, right? Don’t assume. You get whatever DirectTV thinks is better and usually it’s not.What??? Then look closely at all the “extra” channels you getthose are mostly: shopping channels (endless amount), PPV (endless amount) sports (ditto) and religious channels oh and tons of porn, just what your little ones need Oh and let’s not for get music channels–what is that? Like about 100???

If I want to listen to music, I’d turn on the radio. I’m looking for ways to get out of this crappy contractlike if they jack the price up like I hear they do.

So where do I begin? Honestly if I could give this company negative stars, I WOULD. I am a very patient person and try not to get upset easily but I’m on my last straw!! I’ll start from the beginning, I switched to this company around June because Comcast was overly priced and at&t seemed to be a good company with good prices.

I went to an authorized retailer (my first mistake) who signed me up and got me started. In the first month I was back at the retailer, Not knowing he was just a retailer, but anyways. So the first problem, They tried to charge me $186.81 for my first bill when I was told it would only be $119. So I walked in, Not upset just confused.

He said he would email his boss and get it fixed said that I wouldn’t have a payment till August and everything was good. I even mentioned to him please get rid of the free movie channels because I don’t want a pop up bill because I forgot to cancel the trial. So he said he would.

A week later, MY SERVICE IS SHUT OFF. It isn’t my fault he didn’t do his job yet I was being punished. So I called the 800 number, They credited me, and turned it back on. Everything was great again right? So then I start noticing that my tv is recording things I didn’t record and things I tried to, were gone. Like uh what????

So I went back in to the store, (second time in the same month) They found two other people on the same account as me!! How does that even happen?

So they said they would take the people off and it would only be me, Also said again to shut off the movie channels ( because they were still on there) so I didn’t get charged for them again. Great everything is good again right? Then I get a bill around August saying I owe over $200 dollars LIKE WHAT. Apparently he forgot to inform me that two months were going to be in one bill, and I couldn’t get around it. I went to the actual at&t store more than upset just confused about everything. They explained everything and mentioned that the damn movies channels were still on there, so I told them no, please I don’t want them on there. (one of the reasons my bill was high that month) so he had to credit me for those.

I don’t like being told one thing and then being tossed around from this company. So I paid the bill and then THIS MONTH rolls around, Somehow the company decides to AUTOMATICALLY take $173. Out of my account. First off, didn’t sign up for auto pay, secondly MY BILL ISN’T THAT MUCH.

I haven’t had a correct bill.